IT Helpdesk Officer
Job no: 968742
Work type: Permanent
Location: WA Regional
Internal IT Suport
Site Based FIFO ex Perth to Murrin Murrin
Family friendly 4:3 roster
Minara Resources is wholly owned by Glencore, one of the world’s largest global diversified natural resource companies. We operate the Murrin Murrin Nickel Cobalt mining and refining project in the northern Goldfields region of Western Australia between the towns of Leonora and Laverton.
Our Murrin Murrin site comprises a multi-pit mining operation and a hydrometallurgical processing plant which produces LME-grade nickel and cobalt briquettes on site.
We are currently seeking a Helpdesk Officer to provide first level IT support and be a primary point of contact within the site IT team. The scope of this role encompasses monitoring and responding to IT help, requests from employees on site and within the Perth Office, in addition to administration support to the site-based IT team.
The incumbent will also be responsible for the digital 2-Way radio system used in the Plant, including the equipment tracking system, hardware and software fault finding, replacement of faulty radio equipment, management of returns and damaged equipment, as well as monthly reconciliation of the current hire fleet.
This is an autonomous role, requiring someone with a diverse skill set and the ability to prioritise and effectively multi-task.
To be considered, you should have the following skills and experience:
- Tertiary qualifications in IT, Computer Science or working towards same;
- Experience in either an helpdesk or call centre customer service role;
- Knowledge of digital radio systems would be highly desirable;
- Administrative experience including the use and support of Microsoft operating systems and applications;
- Excellent communication skills and professional telephone manner with a strong customer service focus;
- Ability to work unsupervised;
- Ability to work with attention to detail at times in a pressurised environment.
This permanent position is available on an attractive 4:3 roster, FIFO from Perth. We fly to site on jets making it a short and comfortable flight from Perth. Locally-based Goldfields residents have the option to drive in and out if preferred.
We promote a healthy work/life balance and have a fully equipped gym, tennis and basketball courts, cricket nets, swimming pool, beach volleyball and an on-site Health & Wellbeing Coordinator. Our Nickel Burner Tavern shows major sporting events and our chefs provide a variety of menu options.
In addition to a competitive salary, other fulltime benefits include 12.5% superannuation, medical allowance and site allowance.
If you are interested in exploring the opportunity to be part of Minara Resources please click APPLY NOW and follow the prompts. We are looking forward to hearing from you.
Advertised: W. Australia Standard Time
Applications close: W. Australia Standard Time
Back to search results Apply now